ICT industry in Serbia: Condition and improvement by QMS, Dr. Miladin Stefanovic, Dr. Milan Matijevic and Prof. Goran Devedzic
Dr. Miladin Stefanovic
Faculty of Mechanical Engineering, Department for Industrial Engineering
University of Kragujevac, Sestre Janjic 6, 34 000 Kragujevac
Serbia
Email: mstefanovickg@sbb.co.yu/miladin@kg.ac.yu
Dr. Milan Matijevic
Faculty of Mechanical Engineering, Department for Automatic Control and Applied Mechanics
University of Kragujevac, Sestre Janjic 6, 34 000 Kragujevac
Serbia
Email: control@kg.ac.yu
Prof. Goran Devedzic
Faculty of Mechanical Engineering, Department for Production Engineering
University of Kragujevac, Sestre Janjic 6, 34 000 Kragujevac
Serbia
Email: cirpis@kg.ac.yu
DOI: 10.1108/20425945201000006
Abstract: The paper presents current level of the Serbian Information and Communication Technology (ICT) industry, global parameters of ICT in Serbia, as well as some economic indicators. Existing problems and suggest actions necessary for the improvement of IT in the Serbian industry are also defined. One approach to improvement of Serbian ITC industry is adopting a general framework policy for the integration of the acquis in the field of quality, standards and technical regulations, developing an updated national Quality Plan for the ICT. This paper will also present development and implementation of Quality Management System (QMS) in Serbian ICT sector.
Keywords: ICT industry; QMS; Quality management system; Global parameters; Economic indicators; SLOC; Capabilities; Infrastructures; Standards; ISO; Developing countries.
Citation: Stefanovic, M., Matijevic, M. and Devedzic, G. (2010), "ICT industry in Serbia: Condition and improvement by QMS", World Journal of Science, Technology and Sustainable Development, Vol. 7 No. 1, pp. 73-90. https://doi.org/10.1108/20425945201000006
