The purpose of this study is to measure end-user satisfaction with the quality of the existing Hospital Information Systems (HIS) implemented in public and private hospitals in Bahrain, employing Delone and McLean’s framework.
A quantitative method was adopted, using a self-administered questionnaire distributed to 615 participants of a convenience sample from seven hospitals, including physicians, nurses, laboratory technicians, pharmacists, admin and IT staff of hospitals who are regular daily users of the HIS system. Finding/expected outcome: Statistical analysis of 324 valid questionnaires indicated that in Bahrain, system quality, information quality and service quality are primarily positively related to end-user satisfaction, and the end-users are generally fairly satisfied and have a good impression of the technical quality of the HISs they are using. Practical Implications/social implications: The study underlines the need for improvements in end-user training, system availability, response time, interface and remote accessibility.
This study contributes to the understanding of medical informatics experiences within the Middle East.
M. Al-Hashimi and M. M. Aqleh (2017) ‘End-users’ satisfaction with the quality of innovative healthcare technologies in Bahrain: A case study of hospital information systems’ International Journal of Food Nutrition and Public Health (IJFNPH), Vol. 9, No. 2, pp. 81-91.
