End-users’ Satisfaction With The Quality of Innovative Healthcare Technologies in Bahrain: A Case Study of Hospital Information System, Prof. Mukhtar Al-Hashimi and Mishleen M. Aqleh
Purpose: The purpose of this study is to measure end-user satisfaction with the quality of the existing Hospital Information Systems (HIS) implemented in public and private hospitals in Bahrain, employing Delone and McLean’s framework.
Design/methodology/approach: A quantitative method was adopted, using a self-administered questionnaire distributed to 615 participants of a convenience sample from seven hospitals, including physicians, nurses, laboratory technicians, pharmacists, admin and IT staff of hospitals who are regular daily users of the HIS system.
Finding/expected outcome: Statistical analysis of 324 valid questionnaires indicated that in Bahrain, system quality, information quality and service quality are primarily positively related to end-user satisfaction, and the end-users are generally fairly satisfied and have a good impression of the technical quality of the HISs they are using.
Practical Implications/social implications: The study underlines the need for improvements in
end-user training, system availability, response time, interface and remote accessibility.
Originality/value: This study contributes to the understanding of medical informatics experiences within the Middle East.
Keywords: Healthcare innovative technologies; Hospital information systems; Success model; User satisfaction; System quality; Information quality; Service quality; Bahrain; HIS
Reference to this paper should be made as follows: M. Al-Hashimi and M. M. Aqleh (2017) ‘End-users’ satisfaction with the quality of innovative healthcare technologies in Bahrain: A case study of hospital information systems’, Int. J. Food, Nutrition and Public Health, Vol. 9, No. 2, pp. 81–91.