The effect of TQM intention to implement on work performance in Oman’s Ministry of Justice, Moosa Mohammed, Prof. Elsadig Ahmed and Prof. R. Anantharaman
Moosa Mohammed, Prof. Elsadig Musa Ahmed
Faculty of Business
Multimedia University, Melaka
Malaysia
Email: elsadigmusa@yahoo.com
Prof. R.N. Anantharaman
Department of Management
Multimedia University, Melaka
Malaysia
DOI: 10.1108/WJEMSD-04-2016-0020
Purpose: This study illustrates the intention to implement total quality management (TQM) applications in Oman’s Ministry of Justice (MOJ). The purpose of this paper is to examine the effect of TQM implementation on the MOJ’s work performance (WP).
Design/methodology/approach: The study modified the TQM efficiency model by including new variables that had been ignored by previous studies. As a result, 320 questionnaires have been collected, and the study employed partial least squares for primary data analysis to test the research model.
Findings: Customer focused performance is an important factor that has a direct relationship with WP. However, the findings guide the explanation that there are other factors of TQM that have a direct effect on WP, and this research is directed at future research to select more profound factors of TQM.
Research limitations/implications: The main limitations of this study is that the analysis of the main study was based on the intention to implement TQM to replace the current management system’s practice at Oman’s MOJ.
Originality/value: This study is considered to be one of the significant studies related to the effect of testing intention to implement TQM on WP of Oman’s MOJ.
Keywords: Total quality management; Work performance; Oman’s Ministry of Justice.
Citation: Mohammed, M., Ahmed, E.M. and Anantharaman, R.N. (2017), "The effect of TQM intention to implement on work performance in Oman’s Ministry of Justice", World Journal of Entrepreneurship, Management and Sustainable Development, Vol. 13 No. 3, pp. 223-242. https://doi.org/10.1108/WJEMSD-04-2016-0020
