A conceptual model of critical success factors for Indian social enterprises, Dr. Mir Satar and Shibu John
Dr. Mir Shahid Satar, Shibu John
Jamia Hamdard University, New Delhi
Purpose: There have been global upsurge in the social enterprise research & practice considering social enterprise as a rapidly growing thought worldwide. The renewed significance of social enterprises (SE' s) has arisen primarily on account of their assumed potential in solving a range of social problems. The evidences supporting the budding role of SE' s in fostering sustained socio-economic development of regions & communities across globe are evolving continuously. Even though, social entrepreneurship & SE' s have remained central thought provoking domain in the realm of scholarly investigation for a past couple of decades, the emerging literature on SE' s & their role in economic development is riddled with theoretical inconsistencies & definitional controversies. Thus, very little is known about functioning & management of SE' s. For the sake of advancing the field, the purpose of this paper is to identify and analyze the critical success factors (CSF' s) of SE' s operating in different social settings in India. Further, a conceptual model is developed incorporating different factors of social enterprise operation in an integrated framework.
Design/methodology/approach: Based on the review of the extant literature, three categories of success factors comprising a total of 38 success factors for SE' s were initially identified. Under each category, the success factors were then classified and reduced to appropriate numbers based upon their importance to SE' s and their repeated manifestations in the literature, making a total of 13 CSF' s under all 3 categories. Based on these 3 categories of CSF' s, a conceptual model was developed.
Findings: The study determines thirteen critical factors as contributing to the success of social enterprises: (1) Business planning skills (2) entrepreneurship orientation; (3) leadership; (4) networking; (5) Innovative financing (6) triple bottom line planning; (7) social enterprise marketing; (8) community engagement; (9) human capital; (10) organizational culture; (11) Social Impact Evaluation (12) Frugal innovation & (13) Government support.
Originality/value: The paper presents a theoretical research model incorporating factors and determinants of social enterprise success to direct a future research agenda. The paper can further be used by researchers to empirically test critical success factors of social enterprises. Moreover, practitioners can also gain benefits from the conceptual framework & promote social entrepreneurship.
Citation: Satar, M.S. and John, S. (2016), "A conceptual model of critical success factors for Indian social enterprises", World Journal of Entrepreneurship, Management and Sustainable Development, Vol. 12 No. 2. https://doi.org/10.1108/WJEMSD-09-2015-0042