“End-users’ satisfaction with the quality of innovative healthcare technologies in Bahrain: a case study of hospital information systems”, Mukhtar Al-Hashimi* and Mishleen M. Aqleh
Purpose: The purpose of this study is to measure end-user satisfaction with the quality of the existing Hospital Information Systems (HIS) simple mented in public and private hospitals in Bahrain, employing Delone and McLean’s framework.
Design/Methodology/Approach: A quantitative method was adopted, using a self-administered questionnaire distributed to 615 participants of a convenience sample from seven hospitals, including physicians, nurses, laboratory technicians, pharmacists, admin and IT staff of hospitals who are regular daily users of the HIS system.
Finding/Expected Outcome: Statistical analysis of 324 valid questionnaires indicated that in Bahrain, system quality, information quality and service quality are primarily positively related to end-user satisfaction, and the end-users are generally fairly satisfied and have a good impression of the technical quality of the HISs they are using.
Practical Implications/Social Implications: The study underlines the need for improvements in end-user training, system availability, response time, interface and remote accessibility. Originality/Value: This study contributes to the understanding of medical informatics experiences within the Middle East.
Keywords: healthcare innovative technologies; hospital information systems; success model; user satisfaction; system quality; information quality; service quality; Bahrain; HIS