[ 29th September 2022 by Mini Nefu 0 Comments ]

Tool box for managers: Lessons from New Zealand small businesses, Dr. R. Samujh and Siham El‐Kafafi

Dr. R. Helen Samujh
University of Waikato, Hamilton
New Zealand
Email: hsamujh@waikato.ac.nz
Siham El‐Kafafi
Manukau Institute of Technology, Auckland
New Zealand
Email: siham.elkafafi@manukau.ac.nz

DOI: 10.1108/20425961201000007

Purpose: To ascertain small business (SB) managers’perspectives on their educational and support needs for their managerial tool box.
Design/Methodology/Approach: Semi‐structured face‐to‐face interviews were conducted in New Zealand, with 19 SB managers to ascertain their perspectives about business learning opportunities. Data analysis was conducted using thematic analysis. Findings: Four skills for small business learning were identified: basic (day‐to‐day management skills), coping (time management and priority setting skills), psychological (emotional/social skills) and networking skills.
Value of the paper: A model with three phases and three parallel streams of learning was developed that has potential to enhance survival rates of SBs. Further, the psychological aspects of being a SB manager are highlighted.
Research limitations/implications: Feelings and emotions may be more significant than capabilities.
Practical implications: The pedagogic practices should be accepting, affirming and confirming, to provide social/emotional and psychological support to SB managers.
Keywords: Small business; Adult learning; Semi-structured face-to-face interviews.
Citation: Helen Samujh, R. and El‐Kafafi, S. (2010), "Tool box for managers: Lessons from New Zealand small businesses", World Journal of Entrepreneurship, Management and Sustainable Development, Vol. 6 No. 1/2, pp. 77-87. https://doi.org/10.1108/20425961201000007

WJEMSD V6 N1_2 2010 Samujh_El-Kafafi.pdf
WJEMSD V6 N1_2 2010 Samujh_El-Kafafi.pdf
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